Refund policy

RETURN & REFUND POLICY

Last updated: September 17, 2026

At FurryHome, we want you and your pet to be happy with your purchase. If you are not satisfied with your order, please contact us so we can help.

RETURNS

You may request a return within 30 days after your order has been delivered.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item should be returned with its original packaging, where applicable.
• You must provide your order number and a description of the reason for the return.

To start a return, please contact us at shopfurryhome@gmail.com before sending any product back.

Please do not send a product to the return address without contacting us first. We will provide the appropriate return instructions after reviewing your request.

RETURN SHIPPING

For returns due to a change of mind, incorrect selection, or other reasons not caused by a product defect, the customer may be responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photos of the item. We will review the issue and, where appropriate, provide a replacement or refund.

REFUNDS

Once your return is received and reviewed, we will notify you about whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

Please allow additional processing time for your payment provider or bank to reflect the refund in your account.

NON-RETURNABLE ITEMS

Certain items may not be eligible for return where applicable, including items that have been used, damaged after delivery, or are otherwise identified as final sale.

CANCELLATIONS

You may contact us to request cancellation of an order before it has been fulfilled or shipped. Once an order has been shipped, cancellation may no longer be possible and the return policy will apply.

DAMAGED OR INCORRECT ORDERS

If you receive a damaged, defective, or incorrect item, contact us at shopfurryhome@gmail.com within 7 days of delivery.

Please include:
• Your order number
• A description of the issue
• Clear photos or video showing the problem

We will review your request and provide the appropriate solution.

CONTACT

For questions about returns or refunds, contact:

FurryHome
Email: shopfurryhome@gmail.com
Website: furryhome.co