Shipping policy

SHIPPING POLICY

Last updated: September 17, 2026

At FurryHome, we aim to make your shopping experience simple and convenient.

SHIPPING DESTINATION

FurryHome currently focuses on shipping orders to customers in the United States.

PROCESSING TIME

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed on weekends or major holidays.

SHIPPING TIME

Estimated delivery time for standard US shipping is approximately 7–15 business days after the order has been processed.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier, customs procedures, weather, holidays, or other circumstances outside our control.

SHIPPING COST

Shipping charges, if applicable, will be shown at checkout before you complete your purchase.

If free shipping is displayed for a product or promotion, the applicable free-shipping terms will be shown on the product page or at checkout.

ORDER TRACKING

When tracking information is available, we will provide tracking details by email.

Tracking information may take some time to become active after the carrier receives and scans the package.

DELIVERY DELAYS

Occasionally, orders may be delayed because of carrier disruptions, severe weather, holidays, customs processing, or other circumstances outside our control.

If your order appears to be delayed, please contact us at shopfurryhome@gmail.com and provide your order number.

LOST OR DAMAGED PACKAGES

If your package appears to be lost, damaged, or delivered incorrectly, please contact us as soon as possible with your order number.

We will review the shipment information and work with the appropriate fulfillment or shipping provider where applicable.

CUSTOMS AND IMPORT FEES

For international shipments where applicable, customs duties, taxes, or other import charges may be imposed by the destination country. Any such charges are the customer's responsibility unless otherwise stated at checkout.

THIRD-PARTY FULFILLMENT

Some FurryHome products may be fulfilled and shipped by third-party suppliers or fulfillment partners. As a result, packages may be shipped from locations outside the United States.

CONTACT

For shipping questions, contact:

FurryHome
Email: shopfurryhome@gmail.com
Website: furryhome.co